Operations Manager

Service Foods is seeking a strong, capable, and detail-oriented Operations Manager to lead our Christchurch branch.

You’ll play a key role in driving operational excellence and continuing the success of our Otautahi operations. This role reports directly to the GM – South Island.

Mō te tūranga mahi | About the role:

As Operations Manager, you’ll oversee all aspects of our established facility in Woolston, Christchurch — managing people, processes, and performance across warehouse, processing facilities, logistics, and inventory, with a strong focus on achieving DIFOT targets.

Your mahi is to grow people and operations — building capability, improving systems, and driving performance across the branch.

🛠 Key Responsibilities:

• Manage day-to-day operations including warehouse, inventory, fleet, logistics and processing facilities.
• Develop and implement strategies to improve efficiency and reduce costs
• Oversee resource allocation and scheduling to ensure timely deliveries and excellent customer service
• Lead, coach, and mentor line managers, supervisors, and frontline staff
• Monitor operational costs and implement cost-saving measures
• Ensure FIFO stock rotation and minimise errors, credits, and wastage
• Enforce health & safety and food safety protocols
• Collaborate with sales and procurement teams for seamless coordination
• Analyse KPIs and performance metrics to drive continuous improvement
• Foster a culture of collaboration, accountability, and operational excellence

He kōrero mōu: About you:

A tertiary qualification in business, logistics, warehousing, operations, or a related field is preferred.

You’ll bring at least 5 years of leadership experience in warehouse or logistics operations, ideally within the foodservice industry. People management skills are essential.

✅ You’ll Bring:

• Proven expertise in operations management, planning, and performance monitoring
• Strong leadership and team development capabilities
• Excellent communication and influencing skills
• Strategic thinking and problem-solving abilities
• Proficiency in MS Office and relevant software systems
• Knowledge of health & safety regulations and best practices
• Flexibility to work outside regular hours when required

Mō Service Foods | Working with Us

Our values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—are at the heart of everything we do. We celebrate the diversity of Aotearoa and are committed to creating a workplace where everyone can thrive and be their authentic selves.

Me pēhea te tuku tono | How to Apply

If you're a hands-on, results-driven leader with a passion for operational excellence and team development, we’d love to hear from you.

👉 Apply now by submitting your CV and cover letter via our Careers Page.

📌 Please note: Applications will only be accepted through our online portal.

Ngā Herenga | Requirements

• NZ citizenship, residency, or a valid work visa is required
• Successful candidates will undergo reference checks, Ministry of Justice and ACC checks, and pre-employment drug and alcohol screening.