Customer Service Representative (Night shift)


We are looking for a dynamic and motivated Customer Service Representative to join the Night Shift team at our Tauranga branch and contribute to our ongoing success.
The Role:

As a Customer Service Representative, you will play a key role in driving sales and enhancing our business’s reputation. Your passion for customer service, coupled with strong negotiation skills, will help you prospect new clients, qualify leads, and turn them into loyal customers.

  • Permanent, Part time role; immediate start.
  • Location: Porutu Place, Tauriko
  • Roster: Sunday night (05:00 pm till 11:30 pm); with additional hours available for leave coverage.
The job:

 

  • Prospect new clients and convert them into loyal customers through outbound calls.
  • Build rapport with customers, understand their needs, and recommend suitable products.
  • Process customer orders received via web, phone, emails etc.
  • Receive inbound customer calls; clear and action customer orders via voicemails, phone calls and email.
  • Provide excellent customer service and maintain accurate CRM records
  • Alerting customers about new offerings.
  • Enter customer orders in Sage, communicate with procurement and customers in a timely manner on order fulfilment
  • Follow up on customer queries, complaints, requests and following through outstanding credits
The requirements:

 

  • Proven experience in Customer services, outbound telesales or another sales/customer service role.
  • Must possess outstanding verbal and written communication abilities in English
  • Tertiary qualification beneficial.
  • Track record of meeting sales quotas, ideally over the phone.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Knowledge of Salesforce would be advantageous.
  • Exceptional communication, organizational and time-management abilities.
  • Ability to handle rejection calmly and negotiate effectively.
  • Flexibility to adapt to changing priorities and deadlines.
  • Knowledge of the food service industry is a plus.
  • Proactive, self-motivated, and able to work independently.
Why Join Us?

At Service Foods, we are committed to fostering a culture of innovation, teamwork and continuous improvement. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth.

If you are a hardworking and committed individual who is passionate about making a difference, we encourage you to apply online for this exciting opportunity.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates  will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand

Apply now

Permanent Part-time

Job no: 2025-1364

Location: Tauriko

Closing Date: Wednesday, 12 February 2025