Customer Service Representative (Afternoon Shift)

Service Foods Hamilton team is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.

This role is dedicated to achieving and exceeding sales targets while contributing to Service Foods' success and reputation. You will accomplish this by understanding customer needs, recommending ideal solutions, and fostering long-term partnerships within the food services and hospitality industry.

• Immediate Start
• Full-time permanent role (up to 40 hours a week)
• Monday to Friday (2.30 pm to 11.15 pm) Every 3rd Saturday (morning; 7.30 am to 12.00 pm)
• Location: Te Rapa, Hamilton

The job:

• Process orders via phone, email, and website, ensuring accurate entry into the ERP system.
• Guide customers on product options and suggest additional items to enhance their order.
• Deliver top-notch customer support services, addressing inquiries promptly and effectively.
• Create detailed quotations and invoices with precision.
• Compile end-of-day reports to track sales and inventory.
• Coordinate backorders for timely fulfilment.
• Assist with various administrative tasks to maintain office efficiency.

The offer:

• Supportive and friendly work environment
• Competitive pay package
• Opportunities for career growth and development
• Staff discounts on our range of quality food products.

The person:

Our ideal candidate will be focused, thorough, and motivated, who enjoys all aspects of customer service duties along with an emphasis on ensuring quality standards are maintained throughout the customer service process. 

The successful applicant will possess the following skills, qualities, and attributes:

• A great communicator with a friendly and confident phone manner
• Excellent English speaking, reading & writing skills, and reasonably good arithmetic skills 
• Excellent computer skills - proficiency in all Microsoft basic applications
• Reliable transport
• Time management skills are necessary
• Attention to detail
• Prior NZ experience within this field will be an advantage but not essential.
• Knowledge of basic food ingredients is essential.

How to Apply:

If you are passionate about delivering exceptional customer service and are looking for an opportunity to grow with a dynamic company, we would love to hear from you. Apply online today by sending your resume.

To be considered for this role, you must be a NZ citizen /Permanent resident or have the right to live and work in New Zealand.

Pre-employment Checks: 

To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.