Account Manager

Grow Your Career with a Company That Values Innovation, Whanaungatanga, and Excellence

We're looking for a driven and experienced Sales Account Manager to join our Waikato Sales Team and help grow our presence across the Waikato region.

If you're passionate about building strong customer relationships, developing new business opportunities, and delivering exceptional customer outcomes, this is an exciting opportunity to join one of New Zealand's leading food distribution businesses.

About Us

At Service Foods, we are passionate about delivering exceptional service and premium-quality products to New Zealand's foodservice and hospitality industry. As one of New Zealand's largest privately owned and operated food distribution businesses, we proudly supply customers from the Far North to the Deep South.

We're more than just a business. We're a whānau.

We foster a collaborative and inclusive workplace where ideas are valued, achievements are celebrated, and people are supported to grow and succeed. Our values of Creativity, Resilience, Inclusivity, Collaboration, Work Ethic, and Humility guide the way we work every day.

What We Offer

• Competitive salary package plus performance-based incentives
• Company vehicle, mobile phone, and all the tools you need to succeed
• Career development opportunities within a growing national business
• A supportive, collaborative, and values-led team culture
• The opportunity to make a genuine impact across the Waikato region
• Staff purchasing benefits across our product range
• Access to Habit Health Employee Assistance Programme (EAP) services for you and your family
• Ongoing learning and professional development opportunities

The Opportunity

Based in Hamilton, this role is responsible for managing and growing an established customer portfolio while identifying and securing new business opportunities throughout the Waikato region.

You'll become a trusted partner to your customers, ensuring their needs are understood, supported, and exceeded. By building long-term relationships and gaining a deep understanding of their businesses, you'll identify opportunities to expand product penetration, increase basket share, and deliver solutions that help both your customers and Service Foods grow.

This role offers plenty of autonomy and variety, with much of your time spent visiting customers, developing relationships, uncovering opportunities, and driving sustainable sales growth across your territory.

Key Responsibilities

• Manage and grow an established portfolio of customer accounts across the Waikato region
• Build strong, long-term relationships with customers and become their trusted business partner
• Ensure customer needs are met while identifying opportunities to grow sales and increase basket share
• Proactively prospect, acquire, and onboard new customers to achieve sales and growth targets
• Develop and execute territory plans that support customer retention, revenue growth, and market expansion
• Plan and implement targeted sales and direct marketing activities to generate new business opportunities
• Maintain an effective call cycle that delivers exceptional customer service and consistent customer engagement
• Identify customer challenges and develop tailored solutions that add value to their business
• Negotiate and close sales opportunities while delivering profitable growth
• Collaborate closely with Procurement, Customer Services, and Operations teams to ensure customer expectations are met
• Monitor market activity, customer trends, and competitor activity to identify opportunities for growth
• Represent Service Foods professionally within the Waikato business community

About You

You're a confident communicator who thrives on building relationships and creating opportunities. You enjoy being out in the market, meeting customers, and finding practical ways to support their success.

You're commercially minded, proactive, and motivated by achieving results. Most importantly, you're passionate about delivering exceptional customer experiences and building long-term partnerships.

You'll Bring

• Proven sales experience, ideally within foodservice, FMCG, hospitality, wholesale distribution, or a related industry
• Demonstrated success managing customer accounts and achieving sales growth targets
• Strong experience developing new business and expanding existing customer relationships
• Exceptional communication, relationship-building, and negotiation skills
• The ability to identify opportunities and convert them into sustainable business growth
• Strong organisational and time management skills with the ability to work independently
• Proficiency in Microsoft Office applications
• Experience using Salesforce CRM, Tableau, or similar systems is advantageous
• Knowledge of the Waikato business community, hospitality sector, or foodservice industry is highly desirable
• A customer-focused mindset and a passion for delivering outstanding service
• A tertiary qualification is advantageous but not essential
• A full New Zealand driver's licence
• Ideally based in Hamilton or the wider Waikato region

Why Join Service Foods?

At Service Foods, our people are at the heart of everything we do. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.

You'll be joining a business with ambitious growth plans, a strong reputation in the market, and a genuine commitment to supporting the development and success of its people.

Apply Now

If you're a motivated sales professional who enjoys building relationships, creating opportunities, and helping customers succeed, we'd love to hear from you.

Apply now by submitting your CV and cover letter through our Careers Page.

Requirements

• New Zealand citizenship, residency, or a valid work visa
• Successful completion of reference checks, Ministry of Justice, and ACC checks
• Pre-employment drug and alcohol screening

Join Service Foods and help us grow stronger customer partnerships across the Waikato region.

Apply now

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